ORDER TURN-AROUND TIME
Each pendant is handmade to order in my New York studio. For custom orders, please allow a 3-4 week lead-time until your items are ready to ship. I do try to accommodate rush orders whenever possible. Please contact Jennifer at firstname.lastname@example.org to discuss specifications prior to placing your order.
Non-wholesale orders will ship via USPS with tracking info.
Wholesale orders will ship via UPS Ground. Once your order has been placed, you will receive e-mail notification within 24 hours confirming your order has been received. You will receive another e-mail with tracking information once your package is ready to ship.
Shipping fees will be based upon size and weight, and are calculated prior to shipment.
Signature will be required upon delivery.
UPS will attempt to deliver to your address 3 times. Sixpence Jewelry cannot be responsible for additional shipping fees if you are not available to receive your package. Customers can request to “ship with no signature required”. Should you waive signature upon delivery, neither UPS nor Sixpence Jewelry can be held responsible for your package once it has been shipped.
UPS will not deliver to PO Boxes.
Occasionally, UPS experiences shipping delays. Unfortunately, I cannot refund shipping charges in these circumstances as UPS does not refund these charges to me.
Non-custom items may be exchanged within 14 days of purchase. Custom items may not be returned. All items returned for exchange must be unworn/unused, with original packaging. Sixpence Jewelry maintains the right to deny refunds or exchanges or if the returned merchandise does not meet return policy requirements. Your return will be processed as soon as possible, but please allow up to 14 days for your refund, and up to two billing cycles for the return to appear on your credit card statement. Customer is responsible for return shipping costs.
Any further inquiries should be directed to Jennifer at email@example.com or call at 917-696-4475
269 E 10th St. #9
New York, NY-10009
Owner/Designer: Jennifer Swett
Hours: Sun-Mon 11am-8pm